PRIVACY POLICY

Villas Kalei is committed to protect our guests privacy, all information provided by our guests will be confidential and strictly use by us to process reservations, communication and promotions purposes, unless you told us no.

PAYMENT POLICY

HIGH SEASON
During high season we require guest information, credit card and a 50% deposit at the time of the booking and final payment 30 days prior arrival date, upon arrival we ask for a Credit Card, Photo ID or Passport.
High Season Dates
January 11th - April 4th,  April 12th- April 30th, June, July, August & November 1st - December 20th

A two nights minimum stay is required during High Season.

GREEN SEASON
During green season we require guest information, credit card and a 50% deposit at the time of the booking and final payment 30 days prior arrival date, upon arrival we ask for a Credit Card, Photo ID or Passport.
Green Season Dates
May, September and October
A two nights minimum stay required during Green Season

 

HOLIDAY SEASON
During holiday season we require guest information, credit card and a 50% deposit at the time of booking and final payment 30 days prior arrival date, upon arrival we ask for a Credit Card, Photo ID or Passport.

Holiday Season Dates
December 21st - January 10th & March 25th  - April 5th
A three nights minimum stay is required during Holiday Season‍

CANCELLATION POLICY

We understand plan can change, so please consider the following cancellation policies.

Important information about Cancellations due to the Coronavirus

If you plan to cancel your stay please keep in mind that we will give you a full credit that will be valid for a year from the date you cancel. Please make sure you book your next reservation 2 months in advance for availability.

HIGH SEASON

January 7th - April 1st - April 11th, April 22nd - April 30th, June, July, August & November 1st - December 20th

In case of a cancellation the 50% deposit is non-refundable. In the event of an emergency we will do our best to accommodate your stay at another time.

GREEN SEASON

May, September, October

In case of a cancellation the 50% deposit is non-refundable. In the event of an emergency we will do our best to accommodate your stay at another time.

HOLIDAY SEASON

December 21st - January 10th & March 25th - April 5th

In case of a cancellation the 50% deposit is non-refundable. In the event of an emergency we will do our best to accommodate your stay at another time.

 

Early Check-in Fees

Check-in between 10:00 am to 11:59 am - 20% room rate.

Check-in between 12:00 hrs to 14:00 hrs (2:00pm) - 15% of room rate.

*Subject to availability *

 

Late Check-out Fees

Checkout between 12:01 hrs to 14:00 hrs (2:00pm) - 15% of room rate.

Checkout between 14:01 hrs ((2:01pm) to 16:00 hrs (4:00pm) - 20% of room rate.

Checkout between 16:01 hrs (4:01pm) to 18:00 hrs (6:00pm) - 50% of room rate.

Checkout between 18:01 hrs (6:01pm) to 00:00 hrs - Full room rate.

*Subject to availability *

Common Areas

All Common Areas are Shared with other Guests, Communal Kitchen, Pool and Rest areas. ( We ask our guests to please use the Kitchen and leave it clean for the next Guest )

BEACH

Playa Grande Beach is 2 minutes away car ride and about 15 minutes walk from Villas Kalei, we recommend to rent rent a car if you like to explore or visit nearby towns. If you like to walk you don’t need a car there is restaurants, gym, surf shops for beach equipment and bicycle rental walking distance.