PRIVACY POLICY

Villas Kalei is committed to protect our guests privacy, all information provided by our guests will be confidential and strictly use by us to process reservations, communication and promotions purposes, unless you told us no.

PAYMENT POLICY

HIGH SEASON
During high season we require guest information, credit card at the time of booking. The guest has 24 hrs to cancel without charge. After 24 hours, we will collect the 50% required reservation deposit to guarantee the reservation and we collect final payment 30 days prior arrival date. We ask for a Credit Card, Photo ID or Passport. Also we will contact you via email or WhatsApp for payment instructions if apply.
High Season Dates
 November 1st - December 19th, January 10th - April 30th, June, July
A two nights minimum stay is required during High Season.
GREEN SEASON
During green season we require guest information, credit card at the time of booking. The guest has 24 hrs to cancel without charge. After 24 hours, we will collect the 50% required reservation deposit to guarantee the reservation and we collect final payment 30 days prior arrival date. We ask for a Credit Card, Photo ID or Passport. Also we will contact you via email or WhatsApp for payment instructions if apply.
Green Season Dates
May, August, September and October
A two nights minimum stay required during Green Season
HOLIDAY SEASON
During holiday season we require guest information, credit card at the time of booking. The guest has 24 hrs to cancel without charge. After 24 hours, we will collect the 50% required reservation deposit to guarantee the reservation and we collect final payment 30 days prior arrival date. We ask for a Credit Card, Photo ID or Passport. Also we will contact you via email or WhatsApp for payment instructions if apply.

Holiday Season Dates
December 20th - January 9th & March 30th -  April 17th

A three nights minimum stay is required during Holiday Season‍

CANCELLATION POLICY

We understand plan can change, so please consider the following cancellation policies.

If you plan to cancel your stay please keep in mind that we will give you a Villas Kalei Reservation Credit that will be valid for a year from the date you cancel. Payment is non-refundable. Please make sure you book your next reservation 2 months in advance for availability.

HIGH SEASON

November 1st - December 19th, January 10th - April 30th, June, July

In case of a cancellation the 50% deposit is non-refundable. In the event of an emergency we will do our best to accommodate your stay at another time.

GREEN SEASON

May, August, September, October

In case of a cancellation the 50% deposit is non-refundable. In the event of an emergency we will do our best to accommodate your stay at another time.

HOLIDAY SEASON

December 20th - January 9th & March 30th - April 17th

In case of a cancellation the 50% deposit is non-refundable. In the event of an emergency we will do our best to accommodate your stay at another time.

 

Early Check-in Fees

Early Check-in fee $50.00.

Early Check-in start at 12:00 pm - 2:00 pm

*Subject to availability *

 

Late Check-out Fees

There will be a late Checkout fee of $50.00 for Check-outs past 11:00 am. For late check-outs need to ask us if room is available for this option.

*Subject to availability *

Common Areas

All Common Areas are Shared with other Guests, Communal Kitchen, Pool and Rest areas. We ask our guests to please use the Kitchen and leave it clean for the next Guest.

BEACH

Playa Grande Beach is 2 minutes away car ride and about 15 minutes walk from Villas Kalei, we recommend to rent rent a car if you like to explore or visit nearby towns. If you like to walk you don’t need a car there is restaurants, gym, surf shops for beach equipment and bicycle rental walking distance.