FAQ
PRIVACY POLICY
PAYMENT POLICY
During high season we require guest information, credit card and a 50% deposit at the time of the booking and final payment 30 days prior arrival date, upon arrival we ask for a Credit Card, Photo ID or Passport.
A two nights minimum stay is required during High Season.
During green season we require guest information, credit card and a 50% deposit at the time of the booking and final payment 30 days prior arrival date, upon arrival we ask for a Credit Card, Photo ID or Passport.
May, September and October
A two nights minimum stay required during Green Season
During holiday season we require guest information, credit card and a 50% deposit at the time of booking and final payment 30 days prior arrival date, upon arrival we ask for a Credit Card, Photo ID or Passport.
Holiday Season Dates
December 21st - January 10th & March 25th - April 5th
A three nights minimum stay is required during Holiday Season
CANCELLATION POLICY
We understand plan can change, so please consider the following cancellation policies.
Important information about Cancellations due to the Coronavirus
If you plan to cancel your stay please keep in mind that we will give you a full credit that will be valid for a year from the date you cancel. Please make sure you book your next reservation 2 months in advance for availability.
HIGH SEASON
January 7th - April 1st - April 11th, April 22nd - April 30th, June, July, August & November 1st - December 20th
In case of a cancellation the 50% deposit is non-refundable. In the event of an emergency we will do our best to accommodate your stay at another time.
GREEN SEASON
May, September, October
In case of a cancellation the 50% deposit is non-refundable. In the event of an emergency we will do our best to accommodate your stay at another time.
HOLIDAY SEASON
December 21st - January 10th & March 25th - April 5th
In case of a cancellation the 50% deposit is non-refundable. In the event of an emergency we will do our best to accommodate your stay at another time.
Early Check-in Fees
Check-in between 10:00 am to 11:59 am - 20% room rate.
Check-in between 12:00 hrs to 14:00 hrs (2:00pm) - 15% of room rate.
*Subject to availability *
Late Check-out Fees
Checkout between 12:01 hrs to 14:00 hrs (2:00pm) - 15% of room rate.
Checkout between 14:01 hrs ((2:01pm) to 16:00 hrs (4:00pm) - 20% of room rate.
Checkout between 16:01 hrs (4:01pm) to 18:00 hrs (6:00pm) - 50% of room rate.
Checkout between 18:01 hrs (6:01pm) to 00:00 hrs - Full room rate.
*Subject to availability *
Common Areas
All Common Areas are Shared with other Guests, Communal Kitchen, Pool and Rest areas. ( We ask our guests to please use the Kitchen and leave it clean for the next Guest )
BEACH
Playa Grande Beach is 2 minutes away car ride and about 15 minutes walk from Villas Kalei, we recommend to rent rent a car if you like to explore or visit nearby towns. If you like to walk you don’t need a car there is restaurants, gym, surf shops for beach equipment and bicycle rental walking distance.