RESERVATIONS AND PAYMENT POLICY

All reservations must be done online with a valid Credit Card and valid ID

No Walk-ins accepted

HIGH SEASON

For all bookings we require guest information a valid Credit card and ID at the time of booking. The guest has 24 hrs to cancel the reservation without charge. After 24 hours, we will collect the 50% non-refundable required reservation deposit to guarantee the reservation and we collect final payment 30 days prior arrival date. We will contact you via email or WhatsApp for payment instructions if apply and information about your stay. Seven days prior check-in date you will receive an email from Duve a contactless online check-in service for documents that we required for check-in. 

High Season Dates

 November 1st - December 19th, January 10th - April 30th, June, July

A two nights minimum stay is required during High Season.

GREEN SEASON

For all bookings we require guest information a valid Credit card and ID at the time of booking. The guest has 24 hrs to cancel the reservation without charge. After 24 hours, we will collect the 50% non-refundable required reservation deposit to guarantee the reservation and we collect final payment 30 days prior arrival date. We will contact you via email or WhatsApp for payment instructions if apply and information about your stay. Seven days prior check-in date you will receive an email from Duve a contactless online check-in service for documents that we required for check-in. 

Green Season Dates

May, August, September and October

A two nights minimum stay required during Green Season

HOLIDAY SEASON

For all bookings we require guest information a valid Credit card and ID at the time of booking. The guest has 24 hrs to cancel the reservation without charge. After 24 hours, we will collect the 50% non-refundable required reservation deposit to guarantee the reservation and we collect final payment 30 days prior arrival date. We will contact you via email or WhatsApp for payment instructions if apply and information about your stay. Seven days prior check-in date you will receive an email from Duve a contactless online check-in service for documents that we required for check-in. 



Holiday Season Dates
December 20th - January 9th & March 30th - April 17th

A three nights minimum stay is required during Holiday Season‍

CANCELLATION POLICY

We understand plans can change, so please consider the following cancellation policies.

After Booking you have 24 hours to cancel free of charge.

All reservations require a 50% non-refundable reservation deposit payment at the time of booking.

Cancellations less than 30 days from the arrival date the 100% payment is non-refundable.

In the event of an emergency with valid documentation, we will do our best to accommodate

your stay at another time (rates can change depending Season or change in rates)

No refund or credit will be given for days not used, late arrivals, early departures or no show.

We understand plans can change, our recommendation is to purchase a travel insurance.

HIGH SEASON

November 1st - December 19th, January 10th - April 30th, June, July

In case of a cancellation the 50% reservation deposit payment is non-refundable.

Cancellations less than 30 days from the arrival date 100% payment is non-refundable.

In the event of an emergency we will do our best to accommodate your stay at another time.

GREEN SEASON

May, August, September, October

In case of a cancellation the 50% reservation deposit payment is non-refundable.

Cancellations less than 30 days from the arrival date 100% payment is non-refundable.

In the event of an emergency we will do our best to accommodate your stay at another time.

HOLIDAY SEASON

December 20th - January 9th & March 30th - April 17th

In case of a cancellation the 50% reservation deposit payment is non-refundable.

Cancellations less than 30 days from the arrival date 100% payment is non-refundable.

In the event of an emergency we will do our best to accommodate your stay at another time.

Early Check-in Fees

Early Check-in fee $50.00

Early Check-in start at 12:00 pm - 2:00 pm

*Subject to availability *

Late Check-out Fees

 Late Check-out fee $50.00

Apply to Check-outs past 11:00 am.

To request a late check-out (fee apply) ask us if room is available for this option.

Late check-out is 11:00 am to 1:00 pm

*Subject to availability *

Common Areas

All Common Areas are Shared with other Guests, Communal Kitchen, Pool and Rest areas.

We ask our guests to please use the Kitchen and leave it clean for the next Guests.

Beach

Playa Grande Beach is 3 minutes away car ride and about 15 minutes walk from Villas Kalei, we recommend to rent rent a car if you like to explore or visit nearby towns. If you like to walk you don’t need a car, just keep in mind there is no sidewalks in Playa Grande. There is restaurants, gym, surf shops for beach equipment and bicycle rental walking distance.